Rental Policies Overview
A 50% deposit is required to reserve all orders. Deposits for orders over $10,000.00 are non-refundable. A 25% restocking fee will apply for all items cancelled within 30 days of delivery or will call. 50% restocking fee will apply for all items cancelled within 5 days of delivery or will call. 100% restocking fee will apply for all items cancelled within 24 hours of delivery or will call. Customer is responsible for viewing and approving all information listed on a rental order. Orders cannot be altered after they have been packed. Additional rentals can be picked up at our warehouse or delivered for an additional fee if time allows.
Pricing and Availability
Abbey does not charge sales tax on rentals, only on paper goods and sale items (including missing or broken equipment). Rental rates listed above are subject to change without notice, and are based on a 24 hour rental period. Extended rental rates are available upon request. Late returns are subject to additional charges. Customers will be charged for damaged or missing equipment.
Pick-up and Delivery
Rentals may be picked up at and returned to our warehouse during the following hours: Monday through Friday, 8:00am to 4:00pm and Saturday, 8:00am – 11:00am. If you are unable to pick up and/or return within these hours, arrangements can be made to open the warehouse for an additional fee based on the number of staff required to assist you. Delivery and pickup service is available at competitive rates. Delivery is made to closest point truck can park. Extra charges will result in deliveries to upstairs, elevator use or any point where extra time is involved. Our service does not include set up and knock down of tables and chairs. If this service is required, arrangements should be made several days prior to delivery with a special charge quoted. If no arrangements are made and this service is desired on delivery, our driver must call for authorization. If time permits, we will try to accommodate you after quoting the price. On pick up where no prior arrangements have been made and rental items are not knocked down and assembled in one sheltered area, tables and chairs will be left until the next day when a special crew can be scheduled. There will be an additional one day rental. A knock down fee will result if rental items are still up. Standard deliveries take place Monday through Saturday, 9:00am to 4:30pm. Sunday, after-hours, specific time and holiday deliveries are available for an additional fee; please call our office for a quote. If no representative of the customer is present to receive a delivery, Abbey’s count will be treated as final. All equipment must be repacked, restacked, and ready for pickup in the same manner in which it was delivered unless arrangements have been made for Abbey to setup and/or breakdown the rental equipment. There is a labor charge for setup and breakdown of equipment; rates are available upon request.
All equipment is the customer’s responsibility from the time of delivery until the time of return. Additional fees apply for any damage, loss, misplacement, or breakage of any equipment, including storage boxes and containers. Missing items may be returned within one week to avoid being charged the full replacement cost, but will incur extended rental fees. Rental fees do not apply toward replacement charges.
Problems with your order
Abbey strives to provide high quality customer service and equipment, but occasionally we make mistakes. If you discover missing, damaged, or incorrect equipment in your order, please call us as soon as possible: we may be able to correct the problem given enough notice, and you will avoid being charged in error. If our office is closed, you can leave a voicemail message, send us an email, or call our after-hours emergency line (this may change, but the current number is given on our answer message).