Rental Policies Overview
Reservations
A security deposit via credit card is required to reserve rental equipment unless a credit account has been established with Abbey. Deposits are refundable if cancellation is made at least 72 hours prior to the rental date. A cancellation fee of 30% will apply to any portion of an order cancelled after this time. In order to avoid errors in preparing your order, we ask that all changes to your order be made 48 hours prior to customer pickup or delivery. Customer is responsible for viewing and approving all information listed on a rental order. Orders cannot be altered after they have been packed. Additional rentals can be picked up at our warehouse or delivered for an additional fee if time allows.
Pricing and Availability
Abbey does not charge sales tax on rentals, only on paper goods and sale items (including missing or broken equipment). Rental rates listed above are subject to change without notice, and are based on a 24 hour rental period. Extended rental rates are available upon request. Late returns are subject to additional charges. Customers will be charged for damaged or missing equipment.
Pick-up and Delivery
Rentals may be picked up at and returned to our warehouse during the following hours: Monday through Friday, 8:00am to 4:00pm and Saturday, 8:00am – 11:00am. If you are unable to pick up and/or return within these hours, arrangements can be made to open the warehouse for an additional fee based on the amount of staff required to assist you. Delivery and pickup service is available at competitive rates. Standard deliveries are made to single locations (such as the ground floor, loading dock, or garage) easily accessible to our delivery crews. Additional charges will be applied to labor intensive locations (high rise buildings, stairs, or significant distance from Abbey vehicle). Standard deliveries take place Monday through Saturday, 9:00am to 4:30pm. Sunday, after-hours, specific time and holiday deliveries are available for an additional fee; please call our office for a quote. If no representative of the customer is present to receive a delivery, Abbey’s count will be treated as final. All equipment must be repacked, restacked, and ready for pickup in the same manner in which it was delivered unless arrangements have been made for Abbey to setup and/or breakdown the rental equipment. There is a labor charge for setup and breakdown of equipment; rates are available upon request.
Repacking and Cleaning
All glassware, china, silver, and flatware must be free of food and liquids and returned in their original containers. Linens should be shaken off and left out to dry if necessary to prevent mildew and staining. Damp linens should not be stored in plastic bags under any circumstances. Linen bags are available upon request, subject to availability. Barbecues must be empty of ashes and coals to avoid a $50.00 cleaning fee. Furniture is sometimes delivered on dollies and secured with rope; these items should be returned with the furniture to avoid replacement costs.
Damage
All equipment is the customer’s responsibility from the time of delivery until the time of return. Additional fees apply for any damage, loss, misplacement, or breakage of any equipment, including storage boxes and containers. Missing items may be returned within one week to avoid being charged the full replacement cost, but will incur extended rental fees. Rental fees do not apply toward replacement charges.
Problems with your order
Abbey strives to provide high quality customer service and equipment, but occasionally we make mistakes. If you discover missing, damaged, or incorrect equipment in your order, please call us as soon as possible: we may be able to correct the problem given enough notice, and you will avoid being charged in error. If our office is closed, you can leave a voicemail message, send us an email, or call our after-hours emergency line (this may change, but the current number is given on our answer message).