Frequently Asked Questions
Planning even small parties can be overwhelming, but Abbey Party Rents can help you decide what you need and how much to rent. There are no simple answers; some people prefer to have plenty of extra plates, silverware and glassware, while others are willing to wash and reuse some items if necessary. However, we think that if you take a few moments to answer some of the questions below, the planning process can be much easier.
Do you have a price list?
Yes. You can download our price list from our website or you may call our office at 415.715.6900 to have one mailed to you.
Can I place orders online?
Yes! Click here to get redirected to our Contact page.
Can I place orders over the phone?
Of course! Our event specialists are ready and waiting to help you get what you need for your event. Contact us.
What are your showroom/warehouse hours?
Monday thru Friday: 8 a.m. to 4 p.m.
Saturday: 8 a.m. to 11 a.m.
Closed on Sunday
What if I need planning help?
Great, you have come to the right place! We have over 60 years of experience in the bay area and our friendly event consultants are eager to hear from you.
How far in advance do I need to order?
In order to make sure we have what you need, we recommend at least 2 weeks in advance. Within 2 weeks of your event date? Don’t worry—we will make every effort to provide items at the last minute.
Can I change my order?
Yes. You may make additions and modifications up to 3 business days before your event. Please refer to our cancellation policy to avoid any charges.
Will you deliver my rental items?
Yes we will! 90% of our orders are deliveries. Please refer to our policies section for delivery and pick up information.
Will you set up my rental items?
Yes. We offer set up and tear down services. Please call and speak with one of our event specialist for more information.
Do I need to return my items clean?
In general, we ask that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original crates we provided. Please refer to our policies section for more details regarding linens and furniture.
What happens if something of yours is missing after the event?
Our delivery drivers will count furniture on the pick up and request that the count be verified by the client or a representative of the client while on site. If no one is on site for the pick up Abbey's count is final and your sales representative will charge for the replacement cost of the item. If you find any rental items after the staff has left bring it back to our warehouse and we will credit your account.
What type of payment do you accept?
For all orders we require a Visa, Discover or Mastercard to be put on file. You can choose to pay with this card or give us cash or a check when you receive your equipment. You can download a PDF of our Credit Card Authorization Form, which you can fill out and fax to our office at (415) 715-6914.